With coronavirus threatening the ‘normal’ operations of both our work lives and our personal lives, we need to prepare systems to be able to continue as close to normal as possible.
CIOs should prepare IT systems now to safely and reliably handle a vast increase in remote workers and digital fulfilment of market demand.
When looking at the workplace, it is CIOs who need to be acting fast to prepare their IT systems to handle the likely increase of remote workers. There needs to be an emphasis on reliability and safety for systems and workforce.
It is a great unknown at this stage as to how much of an impact the virus will have on the health system, the economy and on the community but we do know that it is going to have a significant impact on all three, with many businesses and communities already feeling it. Businesses that are able to adapt and see the value of digital channels, products and operations, will likely be able to alleviate some of the impact that this disruption will play on day-to-day operations.
A proactive step needs to be taken – if there’s anything we’ve learned from countries that have suffered the worst, is to act fast. The sooner organisations can get their digital resources and technologies in place to both protect their workforce as well as service customers in any environment, the better they will see through the duration of the pandemic.
So what are some steps that CIOs can take to mitigate the impact on their businesses.
Workplace + Team Planning
Customer Demand + Protection
You may be a business that surges in this environment, or perhaps experience a lull. In any case, your systems need to be prepared for over use or be adapted quickly to new services.
There is no doubt that we are in uncertain times. With no clear time frames and therefore no clear indication of the overall economic and personal impact this pandemic is going to have, you can never be sure if you are actually as prepared as you need to be. But as the adage goes – fail to prepare, prepare to fail. Being proactive has only seen positive results, so take that into consideration as you walk through these murky times with your team.